Terms of service

Last updated: 23 May 2026

Overview

Welcome to ARTE Aesthetics Medical.

These Terms of Service explain the terms and conditions that apply when you visit our website, purchase products, book consultations or treatments, or use any of our online services.

By accessing our website, placing an order, booking an appointment, or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

These terms do not affect your statutory rights.

About Us

This website is operated by ARTE Aesthetics Medical.

Contact details:
Email: pharmesra@yahoo.com
Phone: 07916 308259
Address: Temptation Studio, Pontoon Dock DLR Station, 2 Bramwell Way, London E16 2GQ, United Kingdom

Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not damage, disable, interrupt, or impair the website or interfere with any other user’s experience.

You must not use our website to:

  • commit fraud or unlawful activity

  • upload or transmit viruses, malware, or harmful code

  • attempt to gain unauthorised access to our website, systems, or data

  • copy, reproduce, or misuse our website content without permission

  • provide false, misleading, or inaccurate information

We reserve the right to restrict or block access to our website where we believe these terms have been breached.

Information on Our Website

We aim to keep the information on our website accurate, clear, and up to date. However, we cannot guarantee that all content will always be free from errors, omissions, or outdated information.

Content on our website is provided for general information only and should not be relied upon as a substitute for personalised professional, medical, or clinical advice.

Treatment suitability, product suitability, and expected results can vary from person to person. Any information provided online should be discussed during a consultation where appropriate.

Products and Services

We may offer skincare products, wellbeing products, aesthetic treatments, consultations, and related services through our website.

All products and services are subject to availability. We reserve the right to change, remove, suspend, or discontinue any product, treatment, service, price, or offer at any time without notice.

Product images, packaging, colours, and descriptions are provided for guidance only. Actual products may vary slightly due to manufacturer updates, lighting, screen settings, or packaging changes.

Online Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is only accepted once we confirm it and payment has been successfully processed. We reserve the right to refuse, cancel, or limit any order where necessary, including where:

  • an item is out of stock

  • a product has been incorrectly priced or described

  • payment cannot be authorised

  • delivery details are incomplete or incorrect

  • we suspect fraud, misuse, or unauthorised activity

  • legal, regulatory, or safety requirements prevent us from fulfilling the order

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item or order.

Pricing and Payment

All prices are shown in pounds sterling (£), unless stated otherwise.

We try to ensure that prices are accurate, but errors may occasionally occur. If a pricing error is discovered, we may contact you before accepting your order or cancel the order and issue a refund.

Payment must be made using the payment methods available at checkout. Orders will not usually be processed until payment has been received and approved.

Delivery and Shipping

Delivery options, estimated timeframes, and costs may be shown at checkout or on our Shipping Policy page.

Delivery timeframes are estimates only and are not guaranteed unless specifically stated. We are not responsible for delays caused by couriers, postal services, customs, incorrect delivery details, or events outside our control.

You are responsible for ensuring that your delivery address and contact information are correct before placing an order.

Returns, Refunds, and Cancellations

Returns and refunds are handled in accordance with our Return and Refund Policy.

For eligible online product orders, you may have the right to cancel within the applicable cooling-off period. Some items may not be returnable for hygiene, safety, regulatory, or medical reasons, especially where products have been opened, used, unsealed, personalised, or dispatched where restrictions apply.

Please review our Return and Refund Policy before placing an order.

Treatment Bookings and Appointments

Treatment bookings may require a deposit or advance payment to secure your appointment.

Deposits are usually redeemable against the cost of your treatment unless otherwise stated.

If you need to cancel or reschedule your appointment, please contact us as soon as possible. We usually require at least 48 hours’ notice for appointment cancellations or changes.

Deposits may be non-refundable if:

  • you cancel with less than 48 hours’ notice

  • you do not attend your appointment

  • you arrive too late for the treatment to go ahead

  • you fail to provide required information before your appointment

If we need to cancel or reschedule your appointment, we will offer an alternative appointment or refund your deposit where appropriate.

Consultations and Treatment Suitability

All aesthetic and wellbeing treatments are subject to consultation and suitability assessment.

We reserve the right to refuse, delay, or decline treatment if we believe it is not suitable, safe, appropriate, or in your best interests.

A treatment may not be suitable due to factors such as medical history, medication, pregnancy, breastfeeding, allergies, age, skin condition, expectations, contraindications, or clinical judgement.

If a treatment is not suitable for you, we may recommend an alternative approach or advise that treatment should not go ahead.

Treatment Results

Aesthetic treatment results vary from person to person. Results depend on many factors, including individual anatomy, skin condition, lifestyle, age, aftercare, metabolism, and response to treatment.

We do not guarantee specific results, exact outcomes, or a particular duration of results.

Before treatment, we will discuss expected outcomes, possible risks, aftercare, and any relevant limitations. You are responsible for following the aftercare advice provided.

Medical Disclaimer

Information on our website is for general educational and informational purposes only.

It is not intended to diagnose, treat, cure, or prevent any disease or medical condition, and it should not replace advice from a qualified healthcare professional.

If you have a medical concern, urgent symptoms, or a health emergency, please contact your GP, NHS 111, emergency services, or another appropriate healthcare provider.

Prescription-Only Medicines

Where prescription-only medicines are involved, these will only be supplied or administered where clinically appropriate following a consultation and suitability assessment by an appropriately qualified prescriber or healthcare professional.

Prescription-only medicines cannot be purchased directly from the website without the required consultation, assessment, and approval process.

We reserve the right to refuse supply or treatment where it is not clinically appropriate or where legal, regulatory, or safety requirements apply.

Age Restrictions

Some products, consultations, or treatments may only be available to individuals aged 18 or over.

By booking a treatment or purchasing age-restricted products or services, you confirm that you meet the required age criteria.

We may request proof of age or identification before providing certain services.

Customer Responsibilities

You agree to provide accurate, complete, and up-to-date information when placing an order, booking an appointment, completing forms, or attending a consultation.

You are responsible for telling us about any relevant medical history, medication, allergies, pregnancy, breastfeeding, previous treatments, or other information that may affect your suitability for treatment or product use.

Failure to provide accurate information may affect your safety, treatment outcome, or ability to receive services.

Accounts and Security

If you create an account on our website, you are responsible for keeping your login details confidential.

You must notify us as soon as possible if you believe your account has been accessed without permission or your details have been compromised.

We are not responsible for losses caused by your failure to keep account details secure.

Promotions, Discounts, and Offers

From time to time, we may offer promotions, discounts, or special offers.

Promotions are subject to availability and may be changed, withdrawn, or limited at any time without notice.

Discounts cannot usually be combined with other offers unless clearly stated. Promotional codes must be used before checkout and cannot usually be applied retrospectively.

Intellectual Property

All website content, including text, images, graphics, branding, logos, layout, product descriptions, and design elements, belongs to ARTE Aesthetics Medical or the relevant content owners.

You may not copy, reproduce, distribute, modify, publish, or use our content for commercial purposes without our written permission.

Third-Party Links

Our website may contain links to third-party websites, platforms, payment providers, booking systems, or social media pages.

We are not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites or services.

Your use of third-party websites is at your own risk and may be subject to their own terms and policies.

Limitation of Liability

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so.

To the fullest extent permitted by law, we are not responsible for indirect, incidental, or consequential losses arising from your use of our website, products, or services.

We are not responsible for losses caused by:

  • incorrect information provided by you

  • failure to follow product instructions or aftercare advice

  • website downtime or technical issues

  • courier or delivery delays outside our control

  • unauthorised use of your account

  • third-party websites or services

  • events outside our reasonable control

Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include courier delays, supplier issues, illness, severe weather, strikes, transport disruption, technical failures, legal restrictions, or other circumstances beyond our control.

Privacy and Data Protection

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal data.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, legal obligations, or regulatory requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated terms.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes will be subject to the courts of England and Wales, unless consumer protection laws give you the right to bring proceedings elsewhere.

Contact Us

If you have any questions about these Terms of Service, please contact us:

ARTE Aesthetics Medical
Email: pharmesra@yahoo.com
Phone: 07916 308259
Address: Temptation Studio, Pontoon Dock DLR Station, 2 Bramwell Way, London E16 2GQ, United Kingdom