Privacy policy

Last updated: 23 May 2026

Overview

At ARTE Medical Aesthetics, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, book consultations or treatments, contact us, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Who We Are

ARTE Medical Aesthetics provides aesthetic, wellbeing, skincare, and related services and products.

For the purposes of data protection law, ARTE Medical Aesthetics is responsible for the personal information we collect and use.

Contact details:
Email: pharmesra@yahoo.com
Phone: 07916 308259
Address: Temptation Studio, Pontoon Dock DLR Station, 2 Bramwell Way, London E16 2GQ, United Kingdom

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above.

Information We Collect

We may collect and process the following types of personal information:

Personal and Contact Details

This may include your name, email address, phone number, billing address, delivery address, and other contact details you provide when placing an order, booking an appointment, completing a form, or contacting us.

Order and Payment Information

When you place an order, we may collect details about the products purchased, order history, payment status, delivery information, and transaction details.

Payment information may be processed securely by third-party payment providers. We do not usually store full card details on our systems.

Appointment and Treatment Information

When you book a consultation or treatment, we may collect information relating to your appointment, treatment interests, preferences, suitability, and communication history.

Health and Medical Information

For consultation, treatment, safety, and aftercare purposes, we may need to collect relevant medical and health information. This may include information about medical history, medications, allergies, previous treatments, skin concerns, lifestyle details, and treatment suitability.

We only collect health-related information where it is necessary to provide safe, suitable, and professional care.

Website and Technical Information

When you visit our website, we may collect technical information such as your IP address, browser type, device type, pages visited, time spent on the website, referral source, and other usage data.

Marketing Preferences

If you choose to sign up for updates, offers, or marketing communications, we may collect your contact details and communication preferences.

How We Collect Your Information

We may collect personal information when you:

  • visit our website

  • place an online order

  • create or use a customer account

  • book a consultation or treatment

  • complete a contact form

  • subscribe to marketing communications

  • contact us by email, phone, website, social media, or in person

  • provide information during consultation or treatment

  • leave a review or feedback

We may also collect limited technical information automatically through cookies, analytics tools, and similar technologies.

How We Use Your Information

We may use your personal information to:

  • process and fulfil online orders

  • arrange delivery or collection

  • manage returns, refunds, and customer service requests

  • respond to enquiries

  • book, manage, and confirm appointments

  • assess suitability for treatments

  • provide safe consultation, treatment, and aftercare

  • maintain accurate client records

  • send appointment reminders or service updates

  • improve our website, products, and services

  • prevent fraud and protect our business

  • comply with legal, regulatory, insurance, and professional obligations

  • send marketing communications where permitted

Lawful Bases for Using Your Data

We only use your personal data where we have a lawful reason to do so. Depending on the situation, we may rely on one or more of the following lawful bases:

Contract

We may use your information to process orders, provide services, manage bookings, and communicate with you about purchases or appointments.

Consent

We may rely on your consent for certain activities, such as sending marketing emails or collecting specific health-related information where required.

You can withdraw your consent at any time by contacting us.

Legal Obligation

We may use or keep certain information where required by law, regulation, tax rules, professional obligations, or safety requirements.

Legitimate Interests

We may use your information where it is necessary for the legitimate operation of our business, provided your rights and interests do not override those interests. This may include improving our services, managing customer relationships, preventing fraud, and responding to enquiries.

Health and Safety / Professional Care

Where health-related information is collected, it is used only where necessary for consultation, treatment suitability, patient safety, professional care, record keeping, or related legal and regulatory responsibilities.

Health and Sensitive Information

Some information we collect may be classed as sensitive or special category data, especially health and medical information.

We treat this information with extra care and only use it for appropriate purposes, such as consultation, treatment planning, safety screening, aftercare, clinical record keeping, and meeting professional or legal obligations.

We do not sell your health information.

Marketing Communications

We may send you marketing emails, offers, treatment updates, or product information if you have agreed to receive them or where we are otherwise permitted to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will still contact you where necessary about orders, appointments, treatment care, account matters, or important service updates.

Cookies and Website Tracking

Our website may use cookies and similar technologies to help the website function, improve user experience, understand website performance, and support marketing or analytics.

Cookies may collect information about your device, browsing activity, and website interactions.

You can usually manage or disable cookies through your browser settings. Please note that some parts of the website may not work properly if cookies are disabled.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services, operate our website, or comply with legal obligations.

This may include:

  • website and ecommerce platform providers

  • payment processors

  • delivery and courier services

  • booking or appointment systems

  • email and communication service providers

  • professional advisers, such as accountants or legal advisers

  • insurers

  • regulatory authorities or law enforcement where required

  • healthcare or pharmacy-related professionals where necessary for safe care

We only share information where necessary and expect third parties to handle your data securely and lawfully.

International Transfers

Some service providers used to operate our website, payment systems, analytics, or communication tools may process data outside the United Kingdom.

Where personal information is transferred internationally, we expect appropriate safeguards to be in place to protect your data in accordance with applicable data protection laws.

How Long We Keep Your Information

We keep your personal information only for as long as necessary for the purpose it was collected.

This may depend on the type of information, the reason it was collected, legal or regulatory requirements, professional record-keeping duties, tax obligations, insurance requirements, and whether there is an ongoing client relationship.

When information is no longer needed, we will securely delete, anonymise, or archive it where appropriate.

How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

These steps may include secure systems, restricted access, password protection, secure payment processing, and careful handling of client records.

However, no website or online system can be guaranteed to be completely secure, so please take care when sharing information online.

Your Rights

Depending on the circumstances, you may have rights under data protection law, including the right to:

  • request access to the personal information we hold about you

  • request correction of inaccurate or incomplete information

  • request deletion of your personal information in certain circumstances

  • request restriction of processing in certain circumstances

  • object to processing in certain circumstances

  • request transfer of your data in certain circumstances

  • withdraw consent where we rely on consent

  • object to direct marketing at any time

To exercise any of these rights, please contact us at pharmesra@yahoo.com.

We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

ICO website: https://ico.org.uk

Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children without appropriate consent where required.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, or business practices.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

For any questions about this Privacy Policy or how we handle your personal information, please contact us:

ARTE Medical Aesthetics
Email: pharmesra@yahoo.com
Phone: 07916 308259
Address: Temptation Studio, Pontoon Dock DLR Station, 2 Bramwell Way, London E16 2GQ, United Kingdom